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CUSTOMER SECURITY AWARENESS
 
 
Internet scams
 
Be alert to common internet scams.
 
Phishing is an internet scam that involves an email which appears to be from a legitimate company, bank, or government agency. The emails typically warn of a potential problem with your account and request that you follow a link and provide personal or account information to update your information. You should NEVER reply to these emails, open any attachments, or follow any of the links provided. 
 
Pharming is a type of fraud that involves redirection from a legitimate site to a site that appears to be
legitimate but has been created by fraudsters in an attempt to gain your personal or account information. Always be sure to access our internet banking by typing in the URL, http://www.fsbofgolva.com/ into your browser.
 
Email Security
 
Email has become a quick and easy way in which to communicate with others. However, email is NOT
SECURE. Never include personal or account Information in an email as it can be intercepted and
read by anyone having access to the servers on which it resides. Emails are like sending a postcard through the US Mail system. 
 
First State Bank of Golva will never ask you to provide any personal or account information via email.
Remember, the bank has your account information so there would never be a need to request it from you or ask you to update it.
 
First State Bank of Golva uses a SendSecure option through a password protected environment if
email communication must include confidential information be sent to you.
 
Login ID and Password
 
Your login ID and password for your online banking should be protected just as you protect other
Personal confidential information.
 
·         Do not write down you login ID or password.
·         Do not use the same password for your online banking that you use for other websites.
·         Use a complex password that is not easily guessed. Do not include full names or
        information that is publicly available on public sites such as Facebook.
·         Do not share your password with anyone.
·         First State Bank of Golva Password Policy is never expire.
 You may change it by clicking on the “security” button
once logged into the site.
·         Avoid storing or saving your password in software or applications.
·         Be certain you are only entering your login credentials on our website, http://www.fsbofgolva.com/.

PC Security
 
It is important to use and maintain up to date anti-virus software and install updates as they become available for your operating system. Ensure you also regularly patch Java and Adobe products. These items are frequently updated because of vulnerabilities that have been found to exist within the software.
 
In addition to being protected by using up-to-date antivirus software, you should also regularly use
software to remove any potential spyware from your computer. In some circumstances, this can compromise your PC security. Current anti-virus software does not catch 100% of every virus.
 
Use a firewall. This can protect against potential hackers and prevent access to questionable connections.
 
Internet Security
 
Password protect your wireless internet connection. Be vigilant if you use public wireless internet access as hackers and identity thieves have the ability to monitor these types of unsecured networks.
 
Web Security

By utilizing Digital Certificate Technology, First State Bank of Golva ensures the accuracy and security of any data that is transmitted to us using our secure forms.  Digital encryption technology utilizes a long set of codes to scramble and then decode information.  A digital key is simply a very special number or group of numbers that is carefully chosen to have certain mathematical properties.  Depending on the encryption algorithm being used the key may be a large random number or a set of related numbers.  These keys are the basis of online identity verifications.  Once information has been scrambled using the public set of codes for First State Bank of Golva, the only place they can ever be decoded is on our Secure Server.  This data is not shared with or sold to any other institution or group.

The applications and forms on our site are all using this secured technology.  Please note that emails are not secure transmissions so remember never to send account numbers, social security numbers or any other information you would like to keep private to First State Bank of Golva or anyone else in an email messge.


FREQUENTLY ASKED QUESTIONS ABOUT INTERNET BANKING
 
What is Internet Banking?
First State Bank Internet Banking is a convenient way to access your accounts without going to the Bank. Our Internet Banking product is available to you from any computer – 24 hours a day, 7 days a week anywhere internet access is available.
 
What Can I Do With Internet Banking?
You can access your checking, savings, certificates of deposits, or loans to verify balances, transfer money between accounts at First State Bank of Golva, and export information to the personal financial software – Intuit Quickbooks.
 
How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?
The balance you see online is the previous day’s balance. A deposit or withdrawal will not appear on your account until the following day.
 
How Much Does Internet Banking Cost?
The service is free to our customers.
 
Is Internet Banking Private and Secure?
Yes it is. We have incorporated state-of-the-art security into our Internet Banking to ensure both privacy and security. We require passwords, dates encryption, firewalls and internal security procedures.
 
What is A Firewall?
Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and the internal network of First State Bank of Golva. We use several layers of technology to ensure that your internet transactions are secure and tamper-proof.
 
What Can I Do To Protect Myself?
Your Access ID and Password provide one of the most important security features for Internet Banking, because you can select and change your password at anytime and you can prevent unauthorized online access to your accounts.
 
Other security tips:
 
Keep your web browser software up-to-date to take advantage of the latest security
enhancements
 
Take precautions to keep your computers free from viruses that might be used to
capture
Password keystrokes or send information from your hard drive.

Please be careful where you choose to do your Internet Banking and what you
do with
your transaction data. DO NOT use coffee shop Internet hook-ups or rented
computers.

Computers can be configured to capture private information from unsuspecting
internet
users.

If you get an unexpected web page asking you for your debit card, password, or
account i
nformation, DO NOT disclose this information.
 
DO NOT share diskettes that contain confidential information even if you think
you have
erased the information.

It is a good idea to shred printouts of your account information before discarding
them.

Can I Access Internet Banking Through My Current Internet Service?
Yes. The browsers that we require work with most Internet service providers.
 
Who Do I Contact If I Have Problems or Questions?
You can contact us by calling Beach 701-872-4444, Golva 701-872-3656, or Medora 701-623-5000.
 
How Do I Get Started?
If you have an account with First State Bank of Golva, you will need to go to our web site at www.fsbofgolva.com
Click on Enroll Now, fill out the profile and click Submit Enrollment Form. The Bank will notify you when they receive the enrollment.
 
What Do I Do Once I Receive Notification?
Once you have been contacted, go to www.fsgofgolva.com and enter your login name, and click first time user.

Next screen will ask for password, just select I am a first time user and Login, you will need to register your computer before proceeding, This is for your security. A
numerical code will be sent to you by text, phone call or email. Your options will be based on the information you provided when you set up your profile.

This will be the same process for every new computer you use to check your online banking.
 

Enter the code and select submit.
 
The next screen is Online Access Agreement and Disclosure Statement. Choose I Accept.

The following step is to create your online profile. Most of your information should
already be defaulted i
nto the fields. The only extra field you might have to fill would
be a work number. Then select submit.

Finally you need to set up a password for yourself. It must contain at least one
number, one CAPITAL Letter, one small letter and one special character and be at least 8 characters and no more than 15. We will not have any record of what your password will be. So keep it written down. However, we can reset it.

After submitting your password you should be able to view your accounts.
 
How Do I Change My Password?
The computer will give you three tries to enter your password. After that it will automatically lock you out. We will receive a notice at the Bank and will contact you to reset your password.

When we reset your password it is only temporary and you will then be asked to change it to something that only you know.

The computer will ask you for your old password. It wants the temporary one you received from us.

The computer remembers the last 10 passwords you used.

You should now be able to view your accounts.
 
 
Can I view my Statements?
You can view statements once they are processed in Golva.
 
Select the statement button on the left side of screen.
 
You can choose to have your statements viewable online r
ight away, however, once you choose this option you will no longer receive a paper statement from us unless you make other arrangements with us.
 
 
  
 
© 2017 First State Bank of GolvaPrivacy PolicyBusiness Continuity PlanCustomer Security Awareness